All Collections
Manager Toolkit
Building CONFIDENCE at Work
Building CONFIDENCE at Work

Simple steps to achieve success in your job...and your life.

Matt Robinson avatar
Written by Matt Robinson
Updated over a week ago

We live in a culture where job success is linked to our self-worth, and we all want to be accepted by others. So, it’s natural to be nervous when talking with customers, especially when it’s about something new or different. 

Here’s the great news: When it comes to your brain, nervousness and excitement are identical, so if you can shift how you think about fear, you can shift your mindset.

  • Believe in what you’re doing. If you believe in yourself and the product or service you’re promoting, nothing can change that. Remember the value of your product or service, and how it helps people. 

  • Master “the process”. If other people can do your job well, you can too with enough practice. Repetition helps you do all the important things right and sound authentic. Think about how much athletes practice. They practice so often that when the time comes to perform, it happens naturally. That’s confidence. 

  • Change how you talk to yourself. When you get nervous, tell yourself you’re excited. This simple trick is proven to turn negative feelings into positive ones. As long as you follow the process, what do you have to lose?

  • Give confidence to others.  Confident people listen far more than they speak. Express genuine interest by asking questions and listening intently. Offer a compliment. Let others know that they matter. 

  • Don’t make assumptions. When you’re talking with someone you don’t know, you can’t know what they’re thinking.  

        Avoid Mind Reading – the uninformed assumption that customers don’t want it.
        Avoid Fortune Telling – the uninformed assumption that customers can’t afford it.

  • Celebrate every “no”. Not every product or service is right for every customer at that moment, so “no” is a reasonable response that shouldn’t be viewed as rejection or failure. “No” has nothing to do with you. If your goal is to make a sale 25% of the time, you’ll hear “no” 75% of the time – and you’ll be doing great!

  • Use numbers the right way. Numbers are the scorecard for how well you followed the process. Shift your focus from an outcome you can’t fully control (a sale) to the action you can control (following the process). 

  • Don’t change things up. Resist the urge to try something different. Rely on your training and all the practice you’ve done. If you’re consistent, you’ll lose the fear.

  • Surround yourself with positive people. Lean on optimistic coworkers who believe in following the process. Don’t let a negative coworker determine your mood, your performance, or your success. 

We all feel nervous or fearful at work sometimes. But when it strikes, we can either give up and lose all our momentum, or we can be determined and resilient. Growth only comes from successfully working through challenges. 

Building confidence is your choice. Now you can turn fear into a positive experience that makes you stronger!

Did this answer your question?