Use this model to make sure your people know exactly what they need to do:
CLEAR expectations are:
Consistent: Not subject to periodic change
Logical: Makes sense; aligned with core duties
Exact: The specific actions required to achieve goals (what and how)
Accessible: Documented and easy to find
Reasonable: Can be met by anyone with proper training
SMARTER goals are:
Specific: The desired outcome or result (numbers, etc)
Measurable: How we’ll know the goal has been achieved
Attainable: Can be achieved by a properly trained individual or team
Relevant: Directly impacts an important objective
Time-bound: A defined start and end point; a fixed duration
Exciting: Activates motivation, dedication and discretionary effort
Recorded: Documented and shared publicly to strengthen commitment
NOTE: Individual and team goals should be set with employees, not for them.